What was the reason for wanting to reboot? It sounds the STB has failed at this point. You;ll have to contact 800.288.2020 and have support run a diagnostic. A new box can be sent to you for self-install. Be prepared for long waits when calling in.
We can help you understand your gateway status lights. Since your power lights is off the gateway or power supply may be malfunctioning. Use the Smart Home Manager to run a diagnostic test on your home network. This will allow you to know exactly what to do and if you need a replacement modem. Let us know if this is helpful, we are happy to provide further assistance.
davemize
ACE - Professor
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473 Messages
5 years ago
What was the reason for wanting to reboot? It sounds the STB has failed at this point. You;ll have to contact 800.288.2020 and have support run a diagnostic. A new box can be sent to you for self-install. Be prepared for long waits when calling in.
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hi, @SMAC4.
We can help you understand your gateway status lights. Since your power lights is off the gateway or power supply may be malfunctioning. Use the Smart Home Manager to run a diagnostic test on your home network. This will allow you to know exactly what to do and if you need a replacement modem. Let us know if this is helpful, we are happy to provide further assistance.
Ariel, AT&T Community Specialist
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