Teacher

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6 Messages

Saturday, December 3rd, 2016 4:13 PM

Closed Caption issues on select channels

Certain channels...SyFi and USA, have issues with closed captions. Sometimes they work, most of the time, nothing. Other channels seem to work fine. (I have not checked the non-HD versions of these two channels, as most of what I watch are series that are recorded...I'm almost never home when these shows are actually being broadcast).

 

Anyone else having this issue? 

 

This is for uverse. 

Community Support

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255.1K Messages

8 years ago

Hi @rhodesmk,

 

Can you give us some detail as to which shows this is happening on? Season, episode?

 

-ATTU-verseCare

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Teacher

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6 Messages

8 years ago

On the SyFy channels:

1151 - no CC or "sporadic" CC on Dark Matter, Aftermath, Incorporated, Killjoys. Seems to happen with only the newer shows. This issue began about a year or 1 and 1/2 years ago, happening only occasionally, but it seems to be getting worse. Every episode since it started. 

 

By "sporadic" CC I mean this...sometimes, but only sometimes, when a show returns from a commercial, I'll see a few seconds of CC (something like "spooky music playing", "birds chirping in background" or maybe the first few words of dialogue. Then it stops. No more CC for the rest of the segment. When a commercial break happens, I might see a few seconds of CC when the show returns, but about 90% of the time, no CC at all. 

 

While I don't watch every SyFy show, the ones I mentioned above I watch regularly, so I'm sure these are not the only shows this is happening with. However, I have noticed there is always CC on a movie or an older re-run of a syndicated show. For example, I put the TV on channel 1151 to watch Aftermath a few days ago. The movie that was on immediately before Aftermath had CC just fine. As soon as Aftermath started, the CC went away. 

 

I have recently, through experimentation, discovered that the non-HD version, channel 151, has no issue with CC. I recorded Aftermath and Corporation this week on both 1151 and 151. When I played them back, 151 had captions, 1151 did not. 

 

I have seen this same issue with the USA network. I watch Shooter. I tried the same experiment (recorded the HD and the non-HD channels). HD had no CC, non-HD had CC. For now, I only watch Shooter on this channel, but when it returns in January, I will also be watching Colony. 

 

I hope you can figure this out, as I'd rather watch these shows in HD on my 52" screen, as the non-HD versions have black bars on all four sides, making the picture smaller. 

 

I also checked my CC settings on my UVerse box. For HD, it's set to Auto. For non-HD (which works), it's set to CC1. 

 

Thanks for your time. 

Community Support

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255.1K Messages

8 years ago

Hi,

 

We will look into this. Also, if you could record the episode on your DVR and see if you have the same problems. If so, then we will look into the CC from the broadcasters. If not, it may be an issue with the DVR/receiver.

 

-ATTU-verseCare

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*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Teacher

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6 Messages

8 years ago

1. Pretty sure my original messages stated that I have this CC issue with
both "live" and "recorded" versions of the shows. For example, I used
Channel 1151 as an example, where I watched part of Aftermath as it was
broadcast (no CC) and I recorded it (no CC on playback).

2. Several months ago, my DVR was replaced by you for other reasons. This
issue was happening before, with the old DVR, and continued to happen after
getting the new DVR. Therefore, I, personally, am convinced the issue is
not the DVR (but I could be wrong).

Thanks.

Contributor

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1 Message

8 years ago

USA channel show is Shooter

Teacher

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6 Messages

8 years ago

My post above (3 of 6) said "Shooter" and "USA", so I'm unsure why you posted this comment...

Contributor

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1 Message

8 years ago

I'm having the same issue of no cc on syfy hd. Cc is turned on but nothing recorded on Syfy has cc.

Teacher

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6 Messages

8 years ago

I've discovered the cc works on the non-HD channel, but not the HD
channel. For note, I'm recording both versions until the get this fixed.

Contributor

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2 Messages

8 years ago

I've called USA and nothing happens...still no cc on syfy and USA HD

Contributor

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2 Messages

8 years ago

I've called USA and nothing happens...still no cc on syfy and USA HD

Tutor

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1 Message

8 years ago

Same issues on the Sfy-Fy and USA channels - very fustrating

Community Support

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255.1K Messages

8 years ago

Hi,

 

We are aware of the issue and working with the broadcaster to correct this. In the mean time, if you go into your menu settings, go to closed captions, and disable the digital closed captions, and only enable the standard closed caption 1, it will work.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Mentor

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45 Messages

8 years ago

It worked. Thank you very much!


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