Contributor
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Coaxle cable to Cat 5
I am getting terible reception on my wireless receiver on the 2nd floor. Tried moving the WAP doesn't help becasue then can't get signal out to garage. Question: I already have coaxle cable running to the 2nd floor and I see there is a connection on the back of my gateway for it. Can I use the coaxle cable to the back of my wirless receiver. Also I see they make a coaxle to cat 5 coupling, will that work?
DIRECTVhelp
Community Support
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255K Messages
5 years ago
We would love to help with your connection, @kjs2rescue.
What you're wanting to accomplish in order to get a connection to your receiver should work. If you connect the Gateway to the coax loop in your home, then use a coax to Ethernet converter at the receiver's location and plug a Cat 5 or higher cable into the receiver, you should be able to connect the receiver to the network.
When your services were installed, did you get a strong signal to the receiver you're asking about? If you did, you may want to try rebooting the WAP and/or Gateway by unplugging it for about 20 seconds then plugging it back in. We also recommend trying to re-pair the receiver to the WAP by following the steps under Troubleshoot connection issues to see if that helps.
Let us know if you have any other questions or concerns.
John, AT&T Community Specialist
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