Connecting U-verse to insignia tv

Is this the DVR or a receiver?

How is (or WAS) your TV and receiver connected? 

HDMI or component? 

Have you rebooted any Equipment?  The receiver?  The DVR?  The gateway?

I believe the receiver is unable to connect to the tv. In the past it has always been connected to the gateway wireless.  I have rebooted the gateway already. I have connect it to the smart tv by HDMI   

So it is a wireless STB.

Try this....

Unplug (pull power) from everything, the gateway, the DVR, the receiver.

Wait 30 secs.

Plug in Gateway FIRST.  Allow all lights to come on.

Plug in DVR next.  Allow it to become functional.

Plug in each receiver separately.  Save the one in question for last.

I've had power outages and subsequent power surges fry equipment.  This may be the case.  If so, call CS 1-800-288-2020 for replacement equipment.

We're here to help with your U-Verse receiver, @Mike Schmitt!

Just as our ACE asked, how are you attempting to hook your receiver up to your TV via HDMI or a component cable? Depending on the method, it's possible the power outage could have some lingering effects on your equipment. 

Let us know!

It’s still not connected.  The receiver try’s to hook up but nothing connects. The box is good because I tried it on another set and it had no problems connecting. The light that shows connecting to internet shows half red half green. HDMI cord connects to back of receiver and to the port 1 on the set. Do I need to have a digital optical output jack?

Hi there, @Mike Schmitt!

Are you just getting a black screen or an error message of some sort?  Let us know so we can help accordingly!

CalebP, AT&T Community Specialist 

The screen says no connection. Then goes blank. 

Hey there @Mike Schmitt we want to help!

Let’s meet in a Direct Message to discuss the error message you are receiving. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

CalebP, AT&T Community Specialist