Customer service- getting a us representative

I appologize if this is in the wrong section.

Ive been trying to set up cable for 3 weeks now... Had the first appointment cancelled because my roommates service was still active(i was told i could leave it on til the appountment and they would shut it off and turn mine on). My concern was i didnt want a lapse of coverage. Then i was told they were making an appointment this friday 1/25/19but he would contact the installation tech and move it up til yesterday (monday 1/21/19) because my last appointment was cancelled

I was on the phone for an hour and a half a few days ago and accomplished nothing. Finally my roommate(who had moved back east) got ahold the first try of a u.s. customer service agent and three wayed me in... 

Today, I was on hold the last forty minute of a ninety minute long call before i got a u.s representative  plus three other phone calls before that totally almost an hour(two and a half hours total). The majority of the time on hold or trying to get a foreign representative to transfer me. 

No direct line to a u.s. customer service representative. No effort to make things good. 

I havent even started my service and ive been on the phone and on hold with customer service no less than six hours. Ive been lied to, transferred to random people, been hung up on, interrupted, made to jump through hoops, etc.

What is wrong with these people? Theres a huge disparity between how u.s customer service people handle things and the foreign based customer service.

This is abosulutely ridiculous. Why is this so hard? Even this posting thing is hard. I just had to go change all the numbers to words because it said you cant post phone numbers and it wasnt even a phone number. Its as if theyre making things intentionally difficult. 

I dont ever want to talk to a foreign representative again after what theyve done.

And the kicker is att is doing nothing to make up for all this. Ive already paid them four hundred fifty dollar deposit and i dont even have service yet.