Disappearing recordings

Seems your dvr has failed 

But the real issue is the same thing has occurred on four different boxes over the past ten days 

Let us help you to stop losing your recordings, Ror717.

Start by troubleshooting your DVR following these steps:

1. Press Menu.
2. Select Help > Information > Troubleshoot & Resolve > TV > DVR.    
3. Follow the onscreen prompts.

Several receiver problems can be fixed by restarting. Just press and hold the Power button for 10 seconds. This takes about 5-8 minutes and will impact any DVR recordings in progress. Since you have multiple receivers, you should also reboot your gateway by unplugging it from its power source, waiting a few minutes, then plugging it back in.

Give that a try and let us know how it went.

Aminah, AT&T Community Specialist

Following instructions going to menu etc, I get error message;

Error code 403-Forbidden

kx Failed to load resource 

WebException The remote server returned an error: (403)Forbidden

Each time trying this, same result.  Tech here yesterday had no answers or solutions.  Gave another box, same result.  This also has happened with three different VIP 2262 boxes.  Chat, phone contacts, no help.

Thanks for the update, Ror717.

Let's see if performing a non-disaster recovery on your DVR helps:

1. Unplug the receiver or DVR power cord from the wall or back of the box.

2. Wait 10 seconds.

3. Plug in the receiver and DVR.

4. When three white dots appear on the screen, unplug the receiver/DVR again.

5. Repeat this process two more times.

6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If the DVR still isn't performing properly, go ahead and perform a disaster recovery. Keep in mind that you'll lose all data in this process, but it would be worth it to get your service back to normal. Here are the steps:

1. On the front of the DVR, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

3. If the gear on the TV screen appears, wait until completion.

4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

Be sure to keep us posted.

Aminah, AT&T Community Specialist

New boxes won’t have any recordings from previous boxes if that’s what you means