DVR always freezing

@JIND0713   If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Re-downloads all the software. Will not erase recordings, takes a bit of time or so. I do one every few months to get rid of any bugs in the software.

I do this every couple months and have very good quality on my 1225 through component cables on HD.  Good luck 😉

Chris
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I have just 1 year.

connection is ethernet.

In freezing timing, picture and  sound is stpped.

internet is no problem.

I tried to change TV.

but Still same problem was happened.

I think DVR problem.

HDD sound is sometimes strange. 

Text camption was delay, then becomes freezing.

Hello @JIND0713, 

We are sorry for the issues you are having with your DVR. If the non-destructive recovery that mibrnsurg suggested did not help, we may need to replace the DVR. We will be glad to help with that. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let us know if you have any other questions or concerns!

-ATTU-verseCare

Hi @JIND0713,

We have received your message and look forward to working with you to resolve this issue.

-ATTU-verseCare