Contributor
•
2 Messages
DVR deleting automatically shows
My DVR is auto deleting my shows. I have 53% space remaining (245hrs SD) but my shows I havent watched and some of my kid's shows that they love such as Xmas and Halloween specials are getting deleted. I even changed the recording settings to Keep until I delete, but I noticed it is still deleting them. What is going on? How can I fix this?
ATTU-verseCare
Community Support
•
865 Messages
9 years ago
Hi @Brotherbeast,
Is the DVR plugged into a surge protector or power strip? In the past, those have caused issues with the equipment which results in lost recordings. We recommend plugging the box into a wall outlet. If this is not the cause, the DVR itself may be failing and will need to be replaced.
If you need further assistance, send us a detailed message by clicking here. Provide your name, account number, phone number so we can verify account and let us know the best time to reach you.
at the top right corner of your screen for a response.
Keep an eye on the
In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
1 Attachment
envelope.png
0
0
mibrnsurg
Expert
•
4.3K Messages
9 years ago
If the DVR functions are still not working properly, try a Non-Destructive Disaster Recovery.
Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery
Re-downloads all the software. Will not erase recordings, takes a bit of time or so. I do one every few months to get rid of any bugs in the software. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Brotherbeast
Contributor
•
2 Messages
9 years ago
I will try these options and see if it helps. Thing is that the deleting issue is random and with so many shows that my kids watch it is sometimes hard to keep track.
Thank you both.
0
0