Contributor
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1 Message
dvr not saving recordings
my dvr is recording shows but when i go to watch the show at a later time they are not listed under "recorded."
I have checked the space and recording times to make sure they are not overlapping. it hasnt recorded anything since 5/31 actually.
not sure what could be the issue. any help?
ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hi @elbrio,
That is not good to read. Is the DVR plugged into a surge protector or speakers? In the past, they have been known to cause issues including loss of recordings. If one is present, plug it directly into a wall outlet.
If this is not the case, feel free to download our myATT app via the app store. You can troubleshoot in the palm of your hand and it is must faster than calling in. You can also text myATT to 8758 receive a link to download it.
-ATTU-verseCare
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