DVR not scheduling my programs.

Yes.  Several of us are.  It seems to happen in geographic areas.  What DMA are you in?

North Alabama 

Let us take a look to see why your programs aren't recording, kjones52.

Based on the information you provided, we'll have to access your account. We'll send you a Direct Message to gather your information and start working on a resolution. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

North Alabama is a new one.  Recently, we've had two in Greenville-Spartanburg-Asheville-Anderson and one somewhere else that I've forgotten at the moment.  @kjones52  If Aminah provides a useful solution that actually works, we'd be really interested in what that would be.  I can't imagine what information on your account will be useful at all.  So, please do update us here to let us know what becomes of your direct message session with Aminah.

BTW, a short term work around I've been given is to go to your Series list and "touch" each series recording (i.e. shift from first-run to all, save, then back from all to first-run, or vice versa as appropriate).  If you have as many series defined as we do, it's not much of a solution, and it only works for the programs already on the schedule on your DVR (typically about 2 weeks out), once past that window, you'll have to touch them again... until they fix whatever the issue is.

I am in the Greenville SC area and have been having the same problem for the past 3 weeks.  "Touching" all programs in the series list works only temporarily, and is a royal pain to keep doing.  The first time it stopped recording all programs, but yesterday on only dropped a couple out of the list.  Is AT&T anywhere close to a solution?

Let's get your recordings working again, @holt. 

In order to look into why this is happening, we'll need to speak privately. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly. 

Raiden, AT&T Community Specialist 

@kjones52 and @holt , please let us know what resolution you're provided by ATTHelp, if any.

I am having the same issue in Indiana, just started a few days ago

Remote troubleshooting on my account turned up nothing.  Technician scheduled to come Friday afternoon (4/28).  I have also had an instance where a program I did not schedule got recorded in place of a series recording when it preempted the series (and the recording had the correct program name, not the series name).

Remote troubleshooting on my account turned up nothing.

I could have told you that.  But the forms must be observed.

Technician scheduled to come Friday afternoon (4/28).

He, too, will turn up nothing, but the forms must be observed.

That other thing is weird.  Can't say I've ever seen it, but my wife manages the DVR here. :)

I'm having the same issue in Indy. Just started recently. Series are set to record all new shows regardless of time, but they aren't recording. I can manually record each program, but isn't that what Series Record is supposed to do? I still love Uverse and the DVR. However, if they don't get it fixed I'm done with Uverse.

JefferMC was correct, the technician did not find anything amiss.  At least the technician knew that changing out the receiver itself would not fix the problem.  He did say that this was an issue nation-wide, but does not affect everyone, and AT&T has no idea what is causing it.  Seems to be hit-or-miss.  In my case, not every series recording is dropped, just some here and some there with no pattern that I can detect.   I did find the cause of one instance of non-scheduling.  I had a program set for first-run only, and when I drilled down to the show in the guide it was listed without an original air date (first time I have seen that).  "Touching" the series by changing the stop recording time to 5 minutes after did not put it back in the schedule.  Changing the series from first-run to all put the show back in the schedule list, and changing back to first-run dropped it back out of the schedule.   Every other instance I have been able to get the series back in the schedule list, so I know this is not the cause for all our dropped programs, but I did find it interesting.

For what it is worth, here is my two cent's worth.  I think this is an IT problem.  There has to be a process, probably on a weekly basis, to 'ping' your account and trigger the scheduling of series recordings for the next two weeks or so.  This process has to access the database of aired programs (the TV Guide) to the verify the original air date (for first-run vs. all) and set the record start and stop time.  The TV Guide itself also has to be updated to keep it current.  If these updates butt heads so that the TV Guide info is unavailable, your series does not get scheduled.

So our manual workaround will continue to be resetting all our series recordings by making a change to each one.  Instead of changing the first-run option twice (once to all, then back to first-run),  I have started using the end recording time, choosing  'end 5 minutes after'.  The next time I manually reset the series I go back to end at scheduled end time.  For me, the programs seem to drop out on Sunday evening or Monday, so that is when I check the scheduled recordings closely and do my manual resets.  I have had Uverse for 12+ years and have enjoyed the functionality, but I agree with angelamckinley, this is too much of a pain to endure forever. 

Me too. I am also in the Greenville area and am loosing planned or scheduled shows. I will relook at first run vs all but it sounds like our friends at AT&T have some work to do.  My experience to date is not good. Memo to wife: At least it’s not my fault!

If you're reading this post and have this issue, please reply with a "Me, too."  If you have the stomach for it, call in and report it and get a ticket logged.  It'll probably take several calls because you'll have to walk through their diagnostic steps at least once.   However, do not accept a replacement DVR.  Sending a tech is a waste of their money.