Contributor

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2 Messages

Saturday, August 9th, 2014 2:28 PM

dvr problems

Hi there.  I am new to uverse.  I have 4 dvr boxes in my home.  If I set my bedroom dvr to record anything, for some reason it will show up on my living room dvr, but no information about the show shows up, and it won't let me play it in the living room.  What am I doing wrong?

Thank you.

Expert

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3.2K Messages

11 years ago

tinadago- I believe, you are not doing anything wrong. Your boxes could be out of synch or you could have a bad connection in your house wiring.

 

To synch the boxes -

Unplug all.

Replug RG - wait for all green

Replug DVR wait for viewing

Replug other STBs/WAPs

 

If you have COAX, make sure all connections are tight. What is your wiring?

ACE - Expert

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36.9K Messages

11 years ago

You actually have only 1 DVR.  The other Set Top Boxes (STB) communicate with the DVR to do recording and playback.

If you're having problems, it may be communication issues between the boxes, or it could be problems with the boxes themselves.  You can start by completely unplugging all your gear at the same time, then plugging them back in in this order:

  • Residential Gateway, or RG
  • DVR
  • Wireless Access Point (WAP) for any wireless boxes
  • STBs

This is just to start from a known state.  If this doesn't fix the issue (which I'm not going to be surprised that it doesn't), then how are they connected?

  • Do you have wireless boxes?  Are they having more problems than the other?
  • Do you have boxes on Coax (especially the DVR)?  Are the Coax connections tight everywhere?

 

 

 

Contributor

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2 Messages

11 years ago

What is RG & STB/WAB's?

 

 

Expert

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3.2K Messages

11 years ago

RG = Residwntial Gateway - Mosem/router

STB= Set Top box - Tunes TVs

WAP= Wireless transmitter for wireless STB, wired to RG

ACE - Expert

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36.9K Messages

11 years ago

If someone else hasn't already used the abbreviations I try to be sure I spell them out the first time.  Could I have done better?  A link to Wikipedia perhaps?

 


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