We can help you fix your DVR so you can record a full program, pmacbean!
As gr8sho stated, you'll want to reboot your receiver. This will refresh its connection and remove any bugs that are causing it to not record properly. Just follow the steps from our article on How to Troubleshoot your DVR/Receivers:
Press and hold the power button (located on the left side of the receiver) for 10 seconds.
Unplugging the power cord from the wall outlet for 10 seconds is another option.
If your DVR still isn't recording your programs in full, perform a non-disaster recovery on it. This is similar to a factory reset, in that it completely refreshes the receiver, but you won't lose any programs doing this. Here are the steps:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
Lastly, make sure that your DVR is firmly plugged into a wall outlet, and not a surge protector. Surge protectors can cause, receiver resets, loss of recordings, and more. If you have to use a power strip, use a surge protector that's designed for high powered electronics.
Come back and let us know how everything went! We'll be here if you still need assistance.
gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@pmacbean
Time to reboot your equipment.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We can help you fix your DVR so you can record a full program, pmacbean!
As gr8sho stated, you'll want to reboot your receiver. This will refresh its connection and remove any bugs that are causing it to not record properly. Just follow the steps from our article on How to Troubleshoot your DVR/Receivers:
Press and hold the power button (located on the left side of the receiver) for 10 seconds.
Unplugging the power cord from the wall outlet for 10 seconds is another option.
If your DVR still isn't recording your programs in full, perform a non-disaster recovery on it. This is similar to a factory reset, in that it completely refreshes the receiver, but you won't lose any programs doing this. Here are the steps:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
Lastly, make sure that your DVR is firmly plugged into a wall outlet, and not a surge protector. Surge protectors can cause, receiver resets, loss of recordings, and more. If you have to use a power strip, use a surge protector that's designed for high powered electronics.
Come back and let us know how everything went! We'll be here if you still need assistance.
Aminah, AT&T Community Specialist
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