Contributor
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3 Messages
equipment return scam
I returned my equipment to exchange a box. I sent it to UPS as instructed and in a timely manner prior to deadline. Today I get a bill that shows a charge for the "unreturned" equipment. Unfortunately I can not find my receipt or tracking information to prove otherwise. I went back to the UPS store where I turned it in to and they proceeded to tell me the MANY situations that ATT charge for this very thing claiming to not have received the equipment. Also stated that they are unable to keep any record of the shipments like this due to a "clause" ATT has that restricts UPS to keep the records. I happen to be extremely unsatisfied with the UVerse/wifi service to begin with and will be researching a move of my business. Especially if ATT will not work with me to refund the amount owed to me!!!
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
Hello @lolomul
that's not the experience we want anyone to have, let's see what we can do. I'll be inviting you to a PM (private message) to further investigate. Please look in your inbox for a message from me.
Mihai AT&T Community Specialist
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lrobin76
Contributor
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3 Messages
5 years ago
I am having the exact same issue. Will you please contact me as well?
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madmax988
Scholar
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404 Messages
5 years ago
hopefully att can find the tracking number.
AT&T is terrible at keeping track of their equipment and loves to bill for it. I once had them bill me for a stb that I had returned 6 months earlier. They wouldn't remove the charge until i sent them the tracking # and showed that they had signed for the delivery.
If all else fails, ask to speak to customer retention and pray they can help.
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KBrumage
1 Message
2 years ago
I am having this problem too. I even had my receipt and they still are not clearing the $300 charge. I have talked to several people and finally was given a ticket number and was told to call back in 10-15 days. It is around that time niw so I am calling them again. This is so messed up. When I mention this to the customer service reps they don’t have a response.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We understand how upsetting it can be to see unexpected charges on your bill, KBrumage.
If you need further assistance after checking on the status of your ticket, just reach back out and let us know! We recommend creating your own thread, since this one is 3 years old and is subject to being closed to further posting.
Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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