New Member
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2 Messages
Error Message: U-verse is not available at this time. Please try again later. | How do I troubleshoot my Wired Receiver
This morning 2 of my wireless boxes weren't working properly, while my wired box/DVR was working fine.
After several attempts to restart the wireless receivers individually, I went to unplug the power cord of the WAP. I accidentally unplugged the power cord to the Gateway INSTEAD of the WAP.
Now, the wireless boxes are working fine, but my wired box/DVR will not restart. I have attempted to restart 10+ times over the past 6 hours.
Just keeps giving me the error message: "U-verse is not available at this time. Please try again later."
Any alternative troubleshooting suggestions?
gr8sho
ACE - Professor
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1.5K Messages
4 years ago
Make sure the physical connection is still good. You’ll know part of the puzzle if the green link light on the settop box is lit when starting it.
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
We're happy to help, @tayishajmcguire!
In addition to @gr8sho's suggestion, try following these reboot steps that @_xyzzy_ provided another customer who was getting this error message. This should have all receivers functioning properly again.
We'll be here if you need further assistance!
Aminah, AT&T Community Specialist
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tayishajmcguire
New Member
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2 Messages
4 years ago
Thank you @gr8sho, Aminah and @_xyzzy_ for your feedback.
It finally works!
1. Unplugged Gateway, WAP & DVR for 30 seconds.
2. Pressed the Red Reset Button next to the Power button on the Gateway for 10 seconds & Pressed the Reset button on back of WAP for 10 seconds
3. I completed a DVR REBOOT tutorial using one of the TV's with a working wireless box
and it worked. Thanks for everyone's feedback!
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gr8sho
ACE - Professor
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1.5K Messages
4 years ago
Glad it worked out. FWIW, I too will perform a factory reset periodically on my networking equipment.
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
@tayishajmcguire
Glad to hear it! If you need help with anything else in the future, we'll be here!
Thank you for reaching out to the AT&T community forums team!
Aminah, AT&T Community Specialist
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