FREEZING for 3 seconds several times a minute - UNWATCHABLE.

Well I just found out that AT&T is aware that the VIP2262 v2 has a known firmware problem that causes freezing.  The local installers do NOT have a replacement unit (4250 or 7500) - but they are still installing the bad unit (stupid business model).  The call to 800-288-2020 number and was told that they can only replace with the same model number.  Ask to speak with someone else - put on hold - person came back and told me that they just a notice that my unit has a firmware problem (surprise, surprise).  They are going to drop ship a different model replacement.

Following a 3+ day complete crash of all ATT service at our condo complex (4 buildings, 11 floors each building,) my DVR is experiencing stop-and- go replay of recorded programs.  I called the Tel # shown on the screen when reboot changed nothing. Response was a recorded message that my call cannot be taken at the moment.  

Talking “to the community” does not resolve the problem.

A great communications company is expected to troubleshoot customers’ service, be knowledgeable about customers’ service needs, and meet those needs.  Are these even goals of ATT now?