Contributor
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3 Messages
Gateway/access point not found
I’ve rebooted & went through the steps more times than I can count at this point to try & get my receivers to connect again. I have gotten 1 to work by using the steps to set up my wireless TV receiver. Any suggestions?
DIRECTVhelp
Community Support
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255K Messages
6 years ago
We'd be happy to help, @ljoyner11!
Are you getting any kind of error message when trying to connect your receivers? How many receivers are you trying to set up? Were the steps you followed able to connect any other wireless receivers you have? Any information you can provide us would be greatly appreciated!
Alexander, AT&T Community Specialist
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ljoyner11
Contributor
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3 Messages
6 years ago
We’ve followed instructions to try & reconnect and nothing is working. We have 4 wireless receivers we are unable to re-establish the connection with.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @ljoyner11 ,
Try troubleshooting with options more specific to your service with the Troubleshoot and Resolve Tool and let us know if you're still having problems. Be sure to sign in first!
Aminah, AT&T Community Specialist
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ljoyner11
Contributor
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3 Messages
6 years ago
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
@ljoyner11
We'll be sending you a Private Message to gather more details. Be sure to check your Inbox for the message.
Aminah, AT&T Community Specialist
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