Contributor
•
1 Message
Horrible, even before install
How is it that me ordering a new package deal could be messed up before you even come out to install. No one showed up to complete my install today, did not even have the courtesy to call and let me know, and when I called to find out I am told that dispatch never even got the order for today’s date, after I have received multiple emails from AT&T confirming. Ridiculous service, and you receive the cancellation before I even had you as a provider.
DIRECTVhelp
Community Support
•
255K Messages
7 years ago
Hello @laNena
We appreciate you taking the time to contacting AT&T Forums. As a customer myself, I can certainly understand how upsetting it can be when a scheduled installation is not completed.
I would love to look into this for you. I’m going to be sending you a Private message requesting information pertaining to your account.
Please be on the lookout for the message. I look forward to getting to the bottom of this today.
Monica, AT&T Community Specialist
0
0