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I have a cable box from a year ago. If I return it will my remaining balance go down?
I don't have the account info to return it but I want to pay off my bill. Will I still be able to return it? The balance has been sent to a debt collector already.
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Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
From the Terms of Service:
Return of Equipment. Upon termination of the Services for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.
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