I wish I had a wireless reciever

  I'm trying my darndest to get a wireless reciever. 

I saw how easy it was to be able to order it on line, so on the 26th of April I did!  I was able to check the status on line to figure out when I was going to get it, and it told me it would arive on the 29th.  I got a little suspicious that something wasn't right when the tracking number they supplied directed me to a remote control that I had ordered last October, and not for my new order. 

I didn't worry too much about it.

On the 29th, my package didn't arrive and I had no way of checking the status of it, since ATT had the wrong tracking number for me.

I logged on and chatted with customer care for a half hour or so.  They weren't able to get to the bottom of it.  I patiently waited 2 more days. 

I callled customer care.  48 minutes later I was able to find out that my order had not been processed and we would have to start from the beginning again and would recieve the product on the 6th.

OK.  Not cool, but I guess it is what it is.

Today is the 6th.  I got my reciever in the mail, and I was totally stoked until I went to set it up and it talks about setting up the wireless access point. I didn't get the wireless access point.

Back on the phone for 45 more minutes. I spoke to a supervisor as I didn't think it was appropriate for me to unload on the lady I was talking to. They offered to send a technition tomorrow moring between 8 and 12.   I stated that would be fine if he/she was going to simply leave it on my doorstep as there wont be anyone home, and I'm not about to take the day off to recieve something that I should have gotten already in the mail.

They're shipping it to me via UPS and I now have to wait another 3 days.

I obviously stated my displeasure on the phone apologizing all the way  (It's not the employees fault that ATT can't supply their employees the proper tools to do their jobs.)

I've been a customer of ATT for 10 years.  I've got three cell phones, tv, home phone and internet through them.  I pay over 400 dollars a month for my services.  I'm angry and disapointed.  A customer who pays 400 dollars a month should never be angry or disapointed.

Why should I give ATT any leeway when they give me no leeway.  If I'm a day late with a bill, I'm penalized.  If I go 1mb over my bandwidth on my phone I'm charged 15 dollars for another gig.

ATT, your job is to supply me with the service you sell.  If you aren't able to supply me with the service you sell, what good are you?

At the end of the day, I realize this is really just a "first world problem", but all I want is my wireless reciever (and all of its vital components).  I've wasted well over 2 hours of my time chasing down my purchase and I still don't have what I'm waiting for.

If I don't get the needed components by the three days I was requested to wait, My next phone call isn't going to be to find out where my product is.  It's going to be to cancel my service.

So, as I said, ATT gives me no leeway, so I'm giving them no leeway.

Dear ATT, How do you plan on compensating me for my time and effort dealing with your mismanaged company?

I'm open to offers.