If I bring my cable box and remote to the store, will I be able to cancel service? I don't have time to sit on the phone and would rather go in person.
DO NOT take your equipment to an ATT store. You must call CS to cancel. They'll email you instructions in how to return their equipment. It must be taken to a UPS store where it will be shipped back free of charge.
@Keira2000 wrote:
What happens if the equipment gets lost during the move?
@Keira2000 They will charge you full amt of the lost equipment and need to pay it. Possibly can recoup that cost by your insurance or charging the shippers.
Chris __________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PMATT Uverse Care(all service problems) ATT Customer Care(billing and all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
DO NOT take your equipment to an ATT store. You must call CS to cancel. They'll email you instructions in how to return their equipment. It must be taken to a UPS store where it will be shipped back free of charge.
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JSposito
Contributor
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2 Messages
9 years ago
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
Call 1-800-288-2020 and say 'cancel'. Be warned...they'll do their best to convince you otherwise.
You have 21 days to return the equipment via a UPS store.
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Keira2000
Contributor
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1 Message
9 years ago
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@Keira2000 They will charge you full amt of the lost equipment and need to pay it. Possibly can recoup that cost by your insurance or charging the shippers.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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linqian
Contributor
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2 Messages
8 years ago
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Ms.Nicia
Contributor
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1 Message
8 years ago
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