Contributor
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I've canceled service. I have four remotes, boxes, and a modem. What do I return to UPS?
I have four remotes and boxes and well as the thing that the wire plugs into (modem). The email I received only listed the modem to be returned. What about the other stuff?
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Official Solution
_xyzzy_
Expert
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3.6K Messages
7 years ago
Here's the current document on returns:
Return your equipment
And if this document is still correct it appears you do have to return the remotes if they weren't purchased by you (i.e., RF remotes and standard remotes). So as @skeeterintexas says, take all the stuff to UPS and FedEx just to be safe.
How to Return U-verse Equipment
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
They want the DVR and TV STBs (receivers), plus the gateway (modem) and the WAP. I don't think they want the remotes but take everything to UPS and they'll tell you want they need to ship.
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