JBL sound bar

Let's get your sound bar paired, @weimardog!

You can follow these steps to pair a device that isn't listed:

1. Point the remote directly at the device you are trying to control/program. Press the Menu and OK keys simultaneously for three seconds until the Power key flashes red twice to confirm that you are in Program mode.
2. Press the On Demand key to program your TV or the Interactive key to program your audio device.
3. While pointing the remote at your TV, press and hold down the Fast Forward key. It may take a few minutes for the device to respond.
4. Choose one:
   • TV programming: Let go of the Fast Forward key as soon as the TV turns off. Press the Power button to turn the TV back on.
   • Audio device programming: Let go of the Fast Forward key when the device mutes. Press Mute to unmute the device. Use the volume keys to verify that the remote control is controlling the volume.
5. If it does not work properly, repeat this process.

Let us know if this helps!

CalebP, AT&T Community Specialist 

Did not work.  During the fast forward process, when it get to the tv code, it turns off the TV and no sound.  Sound bar never mutes with no sound on.  

Thank you for the update, @weimardog!

Just to be sure, when performing step 2, are you pressing the interactive key? If not, it will turn the TV off as opposed to muting the sound device.

Please let us know!

CalebP, AT&T Community Specialist 

I did press the wrong key.  When I pressed interactive, it worked.  

Thanks

Thanks for taking the time to let us know, @weimardog!

We're glad to hear the steps provided were able to resolve your concern. Don't hesitate to reach back out if you ever need our assistance again.

Thank you for visiting the AT&T Community Forums!

CalebP, AT&T Community Specialist