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Monday, April 24th, 2017 12:35 PM

Lost recorded video after replacing DVR

I've lost all of the recorded video after replacing the DVR. I replaced the DVR once before a couple of years ago the day after replacing the DVR all of my recorded media was on the new DVR is there a way to get the old recorded media on the new DVR.

Accepted Solution

Official Solution

1.9K Messages

8 years ago

The hard drive which stored all of your recordings left with the bad DVR.  So your recordings are gone. 

 

ACE - Expert

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28.3K Messages

8 years ago


@daveb72 wrote:

I've lost all of the recorded video after replacing the DVR. I replaced the DVR once before a couple of years ago the day after replacing the DVR all of my recorded media was on the new DVR is there a way to get the old recorded media on the new DVR.


Your DVR schedule was still there but any actual recordings were gone.  Uverse has never had the ability to transfer or return the actual recordings to a new DVR. 

 

As stated, recordings go with the DVR while the schedule can be accessed.


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