Most current Uverse receiver set top box and wireless gateway model numbers

Does anybody know if the new equipment has rolled out yet?  I'm still on the first-gen equipment (1200,1216, 2Wire3800), and I'd like to upgrade, as well.  I also have the audio drop-outs and the high-pitched whine.  I don't want to swap out for 2nd-gen if 3rd-gen is right around the corner.  I'm in Dallas.

Yes, it's the DVR that has the whine.

Is the new DVR the Pace one listed above?  How is it different from the 2nd-gen Motorola?

Thank you for the information.

Hello mondeca,

I can help you replace your DVR that is making high pitch sounds or whining. I have sent you a private message to discuss your account and setup an order to ship it to you.

SadathCS
ATTU-verseCare

Which is the latest WAP?  VEN401 or VAP2500?

I just spoke to Tech Support(Eddie) to ask about swapping out crappy Motorola receivers for the Cisco ones.  He checked with his manager.  He/She told Eddie that it wasn't possible.  I asked for the manager to come to the phone and explain it to me.  That manager refused.  Why wouldn't AT&T want it's customers to have the best possible equipment for the customer to use?  I have had Uverse since 2009 and I have been through 4 of these Motorola boxes.  They are total junk just like everything else that Motorola makes. What is the next step that I can pursue.  I wouls like a regional manager or someone to call me and tell me what the deal is  Can you help with that?

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@SomeJoe7777 wrote:

IPTV

 

As a reminder, each AT&T service area gets either Motorola equipment or Cisco equipment, but not a mix/match.  If you want to upgrade, you will get the same brand of equipment.

 

1st Generation Motorola Equipment

 

VIP1200 - STB

VIP1216 - DVR, 160 GB

VIP1225 - DVR, 250 GB

 

2nd Generation Motorola Equipment

 

VIP2200 - STB

VIP2250 - DVR, 500 GB

VIP2500 - STB, Wireless  (also requires the use of wireless access point VAP2500)

 

Main improvement is the switch to a faster CPU (Broadcom 7405C vice Sigma Designs 8634).  Also improved HDMI and digital audio sections, and HPNA 3.1.

 

 

1st Generation Cisco Equipment

 

IPN330 - STB

IPN430 - DVR, 160 GB

IPN4320 - DVR, 320 GB

 

2nd Generation Cisco Equipment

ISB7500 - DVR, 500 GB

ISB7005 - STB, Wireless  (also requires the use of wireless access point VEN401-AP)

 

Same improvements as in the Motorola equipment.

 

 

 

 

 

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I am really curious abou this because I currently have the Motorola VIP 2250, but then I have 2 wireless boxes and a WAP, but Cisco ISB7005.  So, did someone make a mistake at AT&T?  I'm confused now.

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@SomeJoe7777 wrote:
I believe there are a very few areas that may have both types of equipment available, or may have switched from one type to the other. This is not the case for most of the U-Verse footprint, though.

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I am 99% positive there is only one WIFI box, the Cisco ISB7005

Supposedly, the Motorola wireless STB is the VIP2500, but I have not seen any reports that anyone has one. In the case where the VIP2500 is not available, then indeed there may be predominantly Motorola areas that also happen to use the Cisco ISB7005 for the wireless STB role.

Niecytuk, you typed all that on a phone?  Impressive.  Here's the deal.  All cable TV/phone/Internet/cell phone providers work the same way.  They want new customers, so they offer deals to switch.  I had Dish for years.  They never gave me anything.  When DVR's came out, I didn't have one, and they wouldn't give me one, even though they were part of the then-current new customer package.  Uverse had not reached my area yet, so I called Comcast and got a deal with a DVR.  Within a couple months I was getting "We want you back" letters with deals.  I eventually did go back because Comcast was such a terrible service.

Later Uverse came into my neighborhood, and they were offering deals.  I signed up and left Dish again.  I've been with Uverse about four years now--U200 TV and 20Mb Internet.  I've been getting "We want you back" letters from Dish for about the last three years.  Lately, I get one about every two weeks.

Here's a suggestion, Niecetuk.  Call and get a firm quote from Dish and then call AT&T Customer Service.  You need to be prepared to actually move, when you call, just in case.  However, you being a long time customer, once you get past the first CSR, I'll bet you'll get something offered to you to stay, because once you get someone above the first call level, you'll have someone whose job is to retain customers.

I could be wrong, but the worst they can do is say no.  And if Dish has a good deal, then good for you.  Dish has the best onscreen program guides.  Direct TV is almost as good.  Both are better than we have with Uverse.  Comcast is the worst.

I have been a directv customer for eight years now and pay $185 a month just for tv.  They also tend to ignore you unless you are new or threaten to leave.  Now that ATT bought them, I hate to imagine what will happen with pricing.

Is the 500 gig the biggest dvr ATT offers?  I currently have three dvr's in my home and they are all near capacity.  I can't imagine fitting everything on only one dvr (which is all ATT says I am allowed).  Do any of you find yourselves running out of room on your dvr a lot?

Thanks.

Scott

The U-verse DVR is not a good device to buid a library. It is adequate for short term storage for time shift viewing. Sooner or later it will fail & stored recordings will be lost. If you want tobuild a library, choose a didfferent device and a backup storage.