3 Messages
Need a replacement uverse wireless receiver
My wireless uverse receiver has bricked out on me . I need to get a replacement unit sent out to me, but I've had no luck with the phone numbers I have for customer service . Is there a number I can call and speak to someone directly instead of going through all the computer assisted crap . I'm old, I'm flustrated, and could use a helping hand .
my thoughts
Employee
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3.4K Messages
1 year ago
Only one number for all Uverse products of ATT Phone, ATT Internet, ATT Fiber, AND Uverse IPTV …. 800-288-2020.
Note the first three products were Uverse VOIP, Uverse Internet ADSL2+ and VDSL FTTN and Uverse GigaPower (fiber) before being rename.
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rolandbwright
3 Messages
1 year ago
Thanks for responding . I tried that number today but it was an automated line, and I never got to speak with a representative . Any advice that would help an older person out ?
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skeeterintexas
ACE - Expert
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28.3K Messages
1 year ago
Sorry…that’s the number for all things AT&T and UverseTV.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hey there, @rolandbwright. Thanks for reaching out to us about yo U-verse receiver, and we'd be happy to help you place an order for a replacement receiver.
We appreciate @my thoughts and @skeeterintexas for providing that helpful information.
In order to further assist with your U-verse TV service then we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to hearing from you.
Robert, AT&T Community Specialist
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rolandbwright
3 Messages
1 year ago
Thanks Robert . I was on a DM earlier today with a rep of AT&T . After an hour with little progress, my screen showed "Error 404, page cannot be found" so I presume the call was dropped . I do still need help getting my receiver replaced if you could do that please .
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