Contributor
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2 Messages
need to be able to understand what the people are saying in call centers around the world
I have just had fiber optic installed and have several questions I need help with. I wear hearing aids and can't understand the call center people overseas...accent too heavy and too much background clutter. I need a number to call for state side help... Im already regretting switching from spectrum, at least they have good customer service.
DIRECTVhelp
Community Support
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255.1K Messages
7 years ago
Hello there @pyrowillie!
I’m very sorry to hear you’ve had a hard time with some of our agents. We always aim to ensure all of our customers’ needs are covered, no matter what the situation is. I’m happy you reached out, I’m delighted to help!
The best way to get any issues taken care of for you would be to call the National Center for Customers with Disabilities. This department specializes in serving all of our clients with hearing problems. They are opened Monday to Friday 8 a.m. until 1 a.m. and Saturday and Sunday from 9 a.m. until 10 p.m ET.
Thank you so much for reaching out. If you have any other questions with this, or any other matter. Please reach out. I am always happy to assist you!
Cesar, AT&T Community Specialist
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pyrowillie
Contributor
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2 Messages
7 years ago
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DIRECTVhelp
Community Support
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255.1K Messages
7 years ago
Evening! @pyrowillie!
It's nice to hear from you again. I'm very sorry to hear you're interaction with our agents has been less than faborable! It's always a pleasure to help!
What you are referring to is known as a relay call. We have a different department which handles these calls with the outmost care. To get to a specially trained agent in these calls you can dial 7-1-1 with your TTY from anywhere in the U.S.
If you prefer, you can also chat with me. I am happy to help in anyway I can. Please let me know how you would like to proceed. If you want to chat, please send me a private message, and we can get started.
I really appreciate your time and patience with the matter. Have a fantastic rest of your day! Best regards.
Cesar, AT&T Community Specialist
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