Contributor
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2 Messages
New client receiver error message
Hello,
I received two new uverse client receivers. One to replace a failed one and one new one to add to the system. Cannot get the first one to work. It will pair with my WAP, but I get a message that says "this set top box is not a part of your account settings". I have tried everything. Please help.
Patrick Mitchell
_xyzzy_
Expert
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3.6K Messages
7 years ago
Did the paperwork that came with that stuff indicate the activation date/time and did you try to set that stuff up before that date/time? If no then call tech support to straight things up.
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pdmitche
Contributor
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2 Messages
7 years ago
It was at least two days after the activation start date. I figured I needed to call them, but thanks for solidifying that for me. I appreciate it!
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