New remote. Successfully set up “TV” but doesn’t control the actual DVR receiver (channels, etc)

Hi, @natenow,

Thank you for reaching out to us! I understand your concern.

Let's get the help you need.

Request you to follow the below steps to pair and fix the issue that you are facing with the remote.

Pair your remote

1. Press MENU on the remote.
2. Select Settings, then Remote Control.
3. Select IR/RF Setup.
4. If currently in RF mode, change to IR.
5. Select Continue.
6. Press the Exit button.

Your remote should now be paired and you can change to IR or RF.

Additionally, request you also perform the below steps that can help in fixing the issue.

Check the receiver’s power supply

1. Make sure your TV is turned on.
2. Press the Power button on the front panel of your receiver. If your receiver doesn’t turn on, continue to the next step.
3. Unplug the ends of the power cord from the back of your receiver and the electrical outlet. Then, securely plug it back in at both ends.
   • If a light switch controls the electrical outlet, make sure it’s flipped on.
   • If your receiver connects to a power strip, be sure it’s turned on.
4. Press the Power button on the front panel of your receiver.

If your remote is not responding, changing channels or adjusting the volume, make sure you have direct line of sight to the receiver.. Next, make sure your remote is set to control your DIRECTV receiver: 

• At the top of the remote, slide the mode switch all the way to the left. 
• If your remote controls your receiver but doesn’t work on other devices, change the input mode. Slide the mode switch to the input symbol (for example TV, AV1, or AUX).

Reset your receiver

• Most DIRECTV receivers have a red button inside the access card door or on the side of the receiver. Press the red button to restart it.
• If you can't locate the red button, unplug the receiver's power cord from the electrical outlet. Wait 15 seconds, then plug it back in.

I hope the above information helps!

Please get back to us if you have any questions or queries.

Thank you,

Justin, AT&T Community Specialist.

What remote are you trying to use? Most TV remotes will not control directv.

I was stymied immediately. “Menu” does now show a “settings” category. 

This is a S30-S1B and a U-Verse receiver.  

Hi @natenow,

We understand that you're having issue with your U-verse remote control. We'll be glad to assist you.

We recommend that you ⁠learn how to reset your U-verse TV remote and clear any programming.

The S20 and S30 remote controls are completely identical in functionality. The only difference is all of the buttons on the S30 model are backlit. For the S20 and S30 remotes, follow these steps:

1. Press and hold the Menu key and the OK key simultaneously.   
2. Release both keys and your remote will flash twice to indicate programming mode.
3. Enter programming code 981 by pressing the number keys on the remote control. The Power key will flash four times indicating the code was successfully entered and the remote has been reset to the default settings. 

Please try the above provided steps, and let us know if the issue still persists. We'll be happy to assist.

Thank you for contacting us on AT&T Community Forums!

Jennifer, AT&T Community Specialist.

No change. BTW, I’m trying this on two different boxes.  Neither works. 
Also, I programmed it with he tv successfully. So there’s “a” signal coming from the remote just not with the receiver itself. 

Hi @natenow,

Thank you for writing to us. We hear you and let's guide you in the right direction. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Jennifer, AT&T Community Specialist.

Thanks, but at this point I’m going to assume this is a bad unit and send it back.