Contributor
•
2 Messages
No service for paying customers
My ATT Uverse service is out. I call the customer service number and the horrible automated voice service was just the beginning. After I make it through the voice service lack of understanding I get the customer service rep who is more than unhelpful at best. She ran a few test that showed her the obvious problem that I had. Only to tell me that no one can help me with my problems today until tomorrow. My problems did not happen tomorrow they happened today. I can understand no T.V. and still have Internet or vice versa. But I have no service at all. My question is how is this possible and What The ****?
mibrnsurg
Expert
•
4.3K Messages
9 years ago
@TheBlanchards If you get same day service great, but not the norm by any stretch of the imagination. When my DVR died Sun nite, best they could do was Mon aft and I was very glad.
In your case, all the techs are on their last jobs or done after starting at 8am and want to go home and ATT knows this. So, they scheduled it for tomorrow for you. 😉
Edit: If it had happened at 8am, you would have had a good chance of getting help today.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
TheBlanchards
Contributor
•
2 Messages
9 years ago
0
0
mibrnsurg
Expert
•
4.3K Messages
9 years ago
There was actually a post awhile back that they had a service problem early Sun morning and called in. Turns out Sunday is repair out of that garage and they got things repaired later that same Sunday afternoon.
Talk about being very happy about something, that was it.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0