no sound on tv even after uverse receiver restart

We're here to help get your sound back, lillyb!

We suggest reading our article on How To Fix Sound with U-verse. It has the steps for running our Troubleshoot And Resolve Tool on your DVR, which can self diagnose any issues it has.

If this still doesn't resolve your sound, you will need to make sure of the following:

• Tune to another channel to see if the volume issue is limited to just this channel or all channels.  If it’s just a single channel, return to the channel and see if the sound has returned.  It may be a problem with the station provider and not U-verse.

• Make sure all connections are secure between your receiver and your TV.  

• Make sure the mute button hasn’t been pressed or the volume turned down on your TV, U-verse remote control, or other connected audio equipment.

• If you are using a home theatre system, check to see that the power is on and the correct output is selected. Make sure the volume is not muted and is turned up on that system.

• Restart your Residential Gateway if you still are having trouble. Keep in mind this will interrupt your TV and internet service as well as any recordings in progress. Unplug the power cable for 5 seconds and plug back in. Wait until the Service lights are green. It may take up to 4 minutes.

Let us know if this helps! If not, our next step would be to look into getting you a tech appointment to resolve this.

Donovan, AT&T Community Specialist

We have done all of the steps listed above. Still no sound. 
Thank you. 

Thanks for coming back, lillyb! Let's move forward with your resolution.

Our next step is to bring you into a Direct Message format. You will notice a chat icon next to a bell icon at the top of the page. Our next message will appear up there. Please look out for that message and follow all instructions.

Looking forward to seeing you in the DM's.

Thank you for using the AT&T Community Forums. 

Matthew, AT&T Community Specialist