2 Messages
Pairing up REceiver and Wireless access point
I received a new VIP2500 wireless receiver to replace an older model receiver. I tried numerous times following the steps. Still no luck.
2 Messages
I received a new VIP2500 wireless receiver to replace an older model receiver. I tried numerous times following the steps. Still no luck.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello Dufusdad67, we can assist you with your receiver and WAP.
We suggest using the troubleshooting section of our guide that covers how to install a Wireless Access Point and U-verse TV receiver. You'll find that section in the middle of the article. If that doesn't help, we can have a technician come out and do it for you.
If you need us, feel free to reach back out.
Aminah, AT&T Community Specialist
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djn11
4 Messages
2 years ago
I have the exact same problem. The Arris VIP2500 will connect via ethernet but have no luck establishing a wireless connection even when it is sitting next to a Cisco receiver that works fine wirelessly. My WAP is a Cisco VEN401-AT.
I have tried all of the. troubleshooting steps cited. I think the receiver is bad or not compatible.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there, @djn11. We understand that you are having a pairing concern with your Arris VIP2500 and your Cisco VEN401-AT. We can look at that together.
Since we are talking about a wireless connection, let's go back to the point of origin and that is the AT&T router. The AT&T router is the main hub for all your connections, internet and U-Verse TV.
First, let's reset the router. Please follow these steps:
Then, let's reset the WAP. Please note that this will bring the other wireless receivers offline. Follow these steps:
Next, let's try to pair the receiver again. Follow these steps:
If these things do not work, either the receiver or the WAP (Wireless Access Point) needs to be replaced. We can help you with that process as well. Just update us and let us know.
Looking forward to hearing more from you.
Matthew, AT&T Community Specialist
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djn11
4 Messages
2 years ago
Matthew,
I just tried all of the above again and still get no connection and no bars showing on the receiver and no link light .
Dave
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thank you for that information, @djn11!
For provide further assistance with your equipment, let's move this conversation into a direct message. This way we can look at what other options are available to resolve this for you. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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djn11
4 Messages
2 years ago
I think the receiver is bad. It was just shipped to me to replace a Cisco receiver that had died. The Cisco WAP seems to be working fine since it is driving a different Cisco receiver without a problem.
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Dufusdad67
2 Messages
2 years ago
My Current WAP is model number: VEN401-AT HWVersion V04
Seems it is 10years old
So I would need a new WAP?
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djn11
4 Messages
2 years ago
I just got off the phone with AT&T advanced technical support and they are sending a new 2nd generation WAP and 2 2nd generation receivers to make sure I have all compatible equipment.
I have same Cisco VEN401-AT WAP and it is not compatible with the 2nd generation receivers.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We can look for options to help you with your equipment Dufusdad67.
To provide further assistance with your equipment, let's move this conversation into a direct message.
This way we can look at what other options are available to resolve this for you. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
Olajide, AT&T Community Specialist
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AnthonyB1
New Member
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4 Messages
1 year ago
Unfortunately the "experts" on this forum give the same misinformation as calling into AT&T. The problem is that just as djn11 indicated there is a lack of compatibility with the old generation WAP [VEN401-AT (which operate at 2.4 Ghz) and the new Arris VIP2500 wireless TV receiver (which operates at 5 Ghz). The compatible WAP is the Arris VAP2500.
If AT&T support would just take the time to send out the correct equipment, instead of having its customers jump through hoops (like in this forum) they would have fewer frustrated customers.
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