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Phillips TV wont connect !!! help
We just got a new 32 in Phillips HDTV that will not connect with our ATT Uverse box. I have seen other posts with the same problem what is the fix? The tech we called said we neede a new box, however the box works just fine with our old TV. I dont think thats going to be the solution. All we want to do is watch tv on it, no netfilx, wii, games etc. We are very frustrated. Please help.
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aviewer
Expert
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3.2K Messages
12 years ago
Instead use the red/white/yellow cable to connect the three Jacks underneath the y/r/w/
Make sure to connect the three wires based on the same label on the TV as the STB.
This will give you a picture, but no sound. YOu need another red/white to connect the sound. You already verified that that worked.
After that (knowing everything else works) , we can go back to the HDMI not working.
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JLzolo
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4 Messages
12 years ago
okay, we dont have a component cable, we will get one tomorrow. We do have an hdmi cable that came with the TV that didnt work. We are subsscribed to HD and are using the UVerse wireless box. I will let you know how the new cable works. Thanks again for your help.
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aviewer
Expert
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3.2K Messages
12 years ago
JLzolo - What method are you using to connect?
You can try one of the other methods available.
What is the model number of your TV?
What is the aspect ratio setting in the U-verse box. You can view that on your old TV?
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JLzolo
Tutor
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4 Messages
12 years ago
We a
re using the hdmi cable that came with the TV model 32PFL4907. I dont know anything about aspect ratios. Its an att wireless state of the art box, Cisco isb7005, we also tried the red white and yellow cable and all we get is sound. No picture.
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aviewer
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3.2K Messages
12 years ago
I guess I am premature on asking about aspect.
Can you see menus on the TV? That is how you are selecting the correct input? With the red/white/yellow connection - If you change away from that input does the sound go away?
If yes, you are on the right input on the TV and the sound is getting through, but not the video.
Do you have a DVD player or any other device - maybe another STB that you could connect this way & see it works?
Just trying to verify you can get a picture.
Once you do get a picture, you will need to use the HDMI (or component [3 cables for video & two for audio]).
And, set the aspect to 720 or 1080. It is found on the TV via menu/options/system options/ aspect
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JLzolo
Tutor
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4 Messages
12 years ago
thank you so much, so far we have a picture and sound using the 3 wires cable,we had to pick a different output, I think vcr or dvd. Its not high def and wont get my high def channels. I cant find where to change the settings to 720 as you wrote. Will a 5 wire cable get us HD?
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texasguy37
Expert
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1.3K Messages
12 years ago
To get an HD picture, you need to connect the TV to the U-verse receiver with either an HDMI cable or component cables (red, green blue). The composite cables (red, white, yellow) will only give you the SD picture that you see.
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aviewer
Expert
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3.2K Messages
12 years ago
First, we need to address the U-verse side. To get the HD channels you need to subscribe to HD., You probably did not have that with your old TV, You need the HD technology package @ $10/mo. THis will provide all the channels in your package in HD. THere is also, an HD + package that provides addl chans.
To set the aspect -
On the remote, with the att mode active (normal watching mode) - Press the menu button.
Use right arrow to get all the way over to options
Down arrow one to System options
Down arrow one to aspect ratio
arrow to 720 click OK
After test you need to arrow to the accept. If you just press ok it will not change.
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loulou118
Contributor
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1 Message
6 years ago
I have HDMI connection from uverse receiver and I can't set up the tv. It won't recognize my channels and it says no signal. I have a new Phillips smart tv. What do I need to do to set up the features:
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_xyzzy_
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3.6K Messages
6 years ago
Switch the tv's input to the port you have the hdmi cable plugged into. Read the tv's user manual on how to select input.
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VeroTexas
New Member
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2 Messages
3 years ago
I'm having the same issue. Phillips TV pairs up to ATT&T TV box for everything except power. Also if I turn on the box before the tv, the entire screen is pink. I'm on my second box and remote now. Except same issue. I already did their tech support process also before they sent out new equipment. My comcast remote works fine and it's what I'm having to use. Do better AT&T ....because now what?
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