Pixels. Constantly freezing

Hey @krmit, let's work on getting you back to enjoying your TV service without the freezing!

In order for the UverseTV service to work properly, it has to have a good connection to the Internet. Let's start by doing some Wi-Fi troubleshooting to see if it helps with the drops. Below are the steps needed:

• Reboot your Gateway - Unplug your gateway for 15 seconds then plug it back in.
• Factory reset your Gateway - This will restore your gateway settings to itd factory configuration. Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi^® network name (SSID). You can then change them back after the factory reset.
• Use a hard wired connection - This is done by physically connecting your device to the router with an Ethernet cable.
• Run a test with Smart Home Manager - Running a test can help determine where the interference is coming from. 

Are you having any troubles with the Internet on other devices? Also, do you see the freezing happening on all receivers or on just one? 

Let us know if you still see the frequent drops after trying these steps! If you are, we can go into a private message to further diagnose your network. 

Johan, AT&T Community Specialist

Have tried everything. Just to be clear, we do not have ATT Internet, we have the Internet through spectrum, it’s faster and it’s cheaper. And yes, it happens to multiple TVs

I sent pictures and I’m still waiting for a response have not heard anything. This is what I’m talking about with AT&T you just sit and wait and wait and wait.

Signing into what?

I have sent a sign-in link via the direct message, @krmit.

Once there you can sign in, and we can continue.

CalebP, AT&T Community Specialist 

I’m signed in

@krmit since you don't have at&t for internet you can't tell how your wiring is doing by seeing if internet is ok.  If it's happening to multiple tv's it's unlikely to be an equipment issue and far more likely to be a wiring issue(or a probably with the wireless connection).  Do you experience the issue on the tv attached to DVR(that is wired not wireless?)  What model gateway, dvr, set top boxes do you have? but i'd bet on some sort of wiring or connection issue.

uverse is barely supported by at&t still at this point and no longer sold to customers, so you have to really love it to keep it (my alternatives are all worse so I keep it)

I’m having the same problem & so far AT&T’s advice hasn’t worked! I am soo frustrated. Have you been able to get it resolved yet? 

Hey @zebra2468, let's work to see why your TV service is contastly freezing. 

Let's start by doing some Wi-Fi troubleshooting to see if it helps with the service troubles. This will help rule out that its your Internet service dropping. Below are the steps needed:

• Reboot your Gateway - Unplug your gateway for 15 seconds then plug it back in.
• Factory reset your Gateway - This will restore your gateway settings to itd factory configuration. Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi^® network name (SSID). You can then change them back after the factory reset.
• Use a hard wired connection - This is done by physically connecting your device to the router with an Ethernet cable.
• Run a test with Smart Home Manager - Running a test can help determine where the interference is coming from. 

Let us know if you still see the constant freezing! If you are, we can go into a private message to further diagnose your network. 

Johan, AT&T Community Specialist