Contributor

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3 Messages

Tuesday, August 23rd, 2016 7:31 PM

Power button flashing continuously and causes start stop of programming

The power button on my S20-51A controller flashes red continuously.  This causes programming to pause then play continuously,  Changed batteries but no luck.  I can use the remote from my other receiver and it works just fine.  

 

Scott I

Employee

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34K Messages

9 years ago

Is it possible one of the buttons on the remote is stuck??

Contributor

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3 Messages

9 years ago

I tried but they all seem to be OK.  How would I get a replacement remote?

 

1.9K Messages

9 years ago

You can call 1-800-288-2020, customer care, and have them send you a standard remote.

Contributor

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3 Messages

9 years ago

I attempted to call the number provided 1-800-288-2020 and then selected customer care option once it was made available.  I ended up in a loop in the automated system that never got to a person in order to request a replacement remote.  This is frustrating and makes me want to dump your service.  Classic customer “no service”…


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