Problems with Wireless receiver.

@mikaelo

Depending on how old your house is and what it is built with the problem could be the Wifi signal going to your receiver.

If the wap is on the floor below there is a chance that the section of ceiling to the floor above has electrical wiring that would cause a jitter in the frequency, or depending on the material used in the building of the home it could be diminishing the signal.

Try taking the Wifi receiver down to the main floor and set it up, if it works great there with no issues and upstairs still having issues then you know something is creating a disturbance in the signal.

If it does the same thing on the same floor as the WAP, then it could be the receiver itself that is bad or it could be the HDMI cable, try a good working cable to the TV. If the same then call into support and see about getting that receiver replaced.

@mikaelo  Live TV and On Demand are on same bit rate.  Coax is verbotten on Uverse and Gigapower, too many problems w/coax.

Could just run ethernet from RG port up to the wireless receiver, unplug WAP, plug in wireless (now wired) receiver and probably will probably need a reboot too.  Good luck 😉

Chris
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@mibrnsurg,

If Live TV and On-Demand is the same type of stream, why do I only see the issue with on demand? As an example, last night I was watching Agents of Shield on ABC and realized I missed an episode, dropped into on-demand and it was un-watchable, but the live running episode was just fine. I tried other channels, all the same issue, while live TV was fine, on-demand was unwatchable.

I'm going to crimp up a longer cable at work today, and terminate an outlet across the room to by-pass the wireless segement...but if it works, the final installation will be a pain to route the wire permanently.

BTW, I have home runs of RG6 Coax, point to point, terminated where the RG is installed....no splitters on the way...HPNA should run excellent on that. Silly that they just make a blanket statement of not running on top of coax when it may be a better solution than wireless...I can understand when you have an older house that snakes the coax around the whole house with splitters in each outlet.

@mikaelo   IIRC Coax output on 589 and 599 and 5268 are disabled, no HPNA coax over them that way.  Just the loseness of one coax connection can cause pixelization/freezing across the whole TV LAN.

As to live and On Demand there is no transport difference, but having FF disabled may be causing problems in that situation.  How are recordings on wireless receiver?

Could try ethernet power line adaptors:

http://www.cnet.com/topics/networking/best-networking-devices/power-line-adapters/

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@mikaelo - I think that there are two "elephants in the room" -

One- I think the on-demand signal involves the internet side, where live viewing does not. There is a problem handling this, either in the RG or the wireless. You should get the community managers involved to set up a thorough test of this process to see if there is a fault.

Two - Generalizations are good to provide general guidance, but not applicable in every case. In this case, not using COAX. COAX can work well with HPNA (I have it). It can also work well without HPNA. HPNA is only required when the TV signal must be distributed amoung many TVs.

For point to point transmission, COAX & Cat cable can be interchanged as long as the ends are conditioned & have the right connectors.

So, you could run over your existing COAX to your STB using a balun at each end.

Here is one company that sells this equipment. Call for advise. - http://www.data-connect.com/Patton_400.htm

This one looks like it would work - http://www.amazon.com/Extender-Converter-Adapter-sender-receiver/dp/B00LNLETMA/ref=sr_1_1?ie=UTF8&qid=1458148068&sr=8-1&keywords=coax+to+rj45+adapter

It is your wiring, that att will charge you to work on. You can connect it as you like as long as you "do no harm" & you do not want a tech blaming what you do for the problem.

Well, moving the receiver didn't do squat and I guess though there is an ethernet port on the back, the receiver is wireless only as it will not work on the wired connection at all.

I disconnected the WAP, reset the receiver...reset the RG any combination I could think of, but I guess the receiver is programmed to be a wireless only device.

I just about to cancel this crap and go back to xfinity while I still can without a cancelation fee as they have yet to get funtioning service here.

The most annoying thing is the fact that ATT installers and sales people lie about the capabilities, just to get a sale.I have now wasted 2 full days and 2 evenings trying to get a working system.

Maybe mine is faulty as i was walked though the procedure via text with my install teck and also on a call to tech support and nada. All that I accoplished what to get a box that only display a white cog wheel followed by a red X.

After the phone tech had me switching on and off of the WAP and the receiver we where able to get it to re-provision it self and start back up.

At this point I'm back on wireless again and atleast for now my sound and picture quality issue seem to be gone...may be the re-provisioning updated the firmware. Either way, I still  have not gotten the box to accept the wired ethernet connection. Maybe the jack is busted or something, but if it stays functioning on wireless, at this point I don't really care as my initial issue I experience are gone....for now.