New Member
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1 Message
Property damage claim
Hi. Can you help me file a claim with Sedgewick for damage done to my property by an At&t crew? My sewer main and irrigation lines were cut, as much as I wish I could fix it on my own it is just too big of a job.
Accepted Solution
Official Solution
Constructive
Employee
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34K Messages
5 years ago
AT&T claims are handled through Sedgwick, their claims administrator.
If you need to file a new claim, have the following information available:
Once you have the information together, call the Claim Center at 800.894.0374.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
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PiperStu
New Member
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1 Message
4 years ago
The phone number given, 800-894-0374, is no longer in service. What is the correct Risk Management number?
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
@davemize What's the new number?
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davemize
ACE - Professor
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473 Messages
4 years ago
From an ATTHelp post a few weeks back.... Sedgwick Claim Center at 855.365.4976, 8am - 4:30pm CST
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zchalfant
New Member
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1 Message
4 years ago
I am trying to notify AT&T of a damaged AT&T cable in our neighborhood and I can't find anyone in AT&T who will accept my notification. I've learned that your customer service system stinks. In my neighborhood there is a fallen tree bearing down on your telephone pole and cable, to the point your entire service along Jones Maltsberger will be damaged. The tree is located on Jones Maltsberger at the entrance to our subdivision called Gardens of Oak Hollow. The tree is located at the back of a house on Shoal Run in the easement strip on Jones Maltsberger. [EDITED per Community Guidelines - removed personal information]
(edited)
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Constructive
Employee
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34K Messages
4 years ago
Sedgwick doesn’t handle repairs to AT&T facilities. The owner of the tree is responsible to trim. At&T doesn’t do tree trimming.
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claim6437
New Member
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1 Message
4 years ago
My direct TV dish has cause damage to my roof and eves. Help to file a claim
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Constructive
Employee
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34K Messages
4 years ago
how long has your dish been installed?
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davemize
ACE - Professor
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473 Messages
4 years ago
Sedgwick Claim Center 844-859-3269 is the new number for the Risk Management Team. They will assign a claim number. Or use https://www.sedgwick.com/your-claim/assign-a-claim.
To check on an existing claim: 855.365.4976, 8am - 4:30pm CST
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
@zchalfant
Are you talking about this?
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Ghost_Jay
New Member
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5 Messages
4 years ago
Hello, can anyone help me get anything done with this company? I got assigned to a T Hardy and they are beyond unprofessional. I have been calling her for over a month and never has she answered, never returned my voicemails. I had to call the company and escalate my case just to get an email from her so I could turn in my claim. The company put the wrong information into their system so I was unable to make a my Sedgwick account and they didn’t fix it so I have no way of knowing what if anything is going on. I have emailed her asking for updates and as always she refuses to do her job and reply. I need someone high enough up to actually help me. Please!! This is the most unprofessional customer service I have ever encountered in over 40 years.
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baseballisback
ACE - Professor
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8.2K Messages
4 years ago
Please do not double post.
Ghost_Jay's concern can be followed here:
https://forums.att.com/conversations/uverse-tv-equipment/please-help/60d68dd0337423193ceb7be3
This thread will now be closed.
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
Okay, wait... gotcha. I think @baseballisback has the right of it. I will reclose this one and open the other.
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