Contributor
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3 Messages
Re: Complaint
30 Months ago I signed up for a package with ATT. It included a first 3 then 6 month trial of a movie package. I WAS PROMISED that after the 6 months that the package would fall off and no bill would be attached. The Rep even promised to record it in the notes so that I would have no problems. This bill is paid for me thru my office so I did not notice the JUMP in cost untill this now.
I rarely watch TV so I did not even know the "movies" were still on. Now I'm being told thats too long ago to check on the notes and have been charge 275 dollars per month for the last 24 months for a service that I'm renewing for 109/month. If what had been promised had been delivered I would have saved aprox 3k dollars. This is deceptive. Service has really gone down hill.
I have spent severeal hours trying to "fix this" my time is valuable.
DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi @ briano,
We will have our teams look into this. We will be sending you a private message, here to reply back and let us know via this thread one you have replied to the PM.
-ATTU-verseCare
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ATTU-verseCare
Community Support
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865 Messages
8 years ago
Hi @briano,
We received your PM and will be referring this to our Sales and service team.
ATTU-verseCare
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briano
Contributor
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3 Messages
8 years ago
Really?
The agent that called me was less than worthless. But at least she had "ATTITUDE" may me smile but not in a good way.
I litterally had a talk with one of my employees for 1/2 the attitude she had. "The customer is always right is the attitude I ask my staff to have" even when the customer is wrong. NOT "I have to pretend to care and get him off the phone." I believe I was mislead, lied too and I really thought ATT was a classier act. Sorry, I no longer feal that way, from now on I have to get everything in writing and count my fingers after every hand shake. Sorry. Im just that disapointed.
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briano
Contributor
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3 Messages
8 years ago
My apologies for the typo's
Made me smile
feel
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