Contributor
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4 Messages
Recorded 2 hour show, only plays first 2 minutes
Recorded a game today. It shows up on the list, with total time of 2 hours. When I play the recording it stops and shows recording ended after 2 minutes or so. I can pause the recording before it ends and you see the "green bar" indicating I'm only a minute into a full 2 hour recording. I've had the uverse service interrupted during a recording in the past and it will show the total recording duration up to the point the recording stopped, not the total length of the show. It would seem that today it recorded the whole thing, but won't play it back.
Does anyone have experience with this and ideas on fixing?
Thanks.
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hi, @wildthangjim,
We would like to investigate this for you!
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details.
We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hi, @wildthangjim,
We would like to investigate this for you!
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details.
We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist
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0
DIRECTVhelp
Community Support
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255K Messages
7 years ago
@wildthangjim,
Please, provide me with your full name, account number along with a good contact number where I may reach you. Hope to hear from you soon.
Lafayette, AT&T Community Specialist
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garygamble
Voyager
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3 Messages
6 years ago
It would be nice if we could all see the fix. I'm having the same problem, but know one is replying.
Gary
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