2 Messages
Red X 1 and no HDMI options on source screen
Got the new 8010 receiver and have had problems ever since. Plugged in a dvr player from the other tv and it worked. Did all the different reboots with 2 different reps on the phone to no avail. Keeps going back to the Red X 1 screen and still no hdmi 1,2, or 3 on the source screen on this Samsung 55 inch 6290 model. Another receiver coming tomorrow.
gr8sho
ACE - Professor
•
1.5K Messages
3 years ago
@asb32952
The U-verse TV DVR box must be hardwired to the gateway via an Ethernet connection. If there is no link for the settop box to the backend att servers, the device won’t be able to fetch and install its code, hence the red X. There are no wireless connection options for a DVR box.
0
0
asb32952
2 Messages
3 years ago
Is there any revelance to the fact than when the receiver reboots, the screen shows the gear with the progress bar underneath? Then when the reboot is complete, the screen goes to the red x 1. Or is the receiver still not communicating with the gateway?
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We'd be happy to help you with your U-Verse receiver, @asb32952.
Since the red X appears after rebooting, it's likely that the receiver isn't properly connecting to the gateway.
Once you have the new receiver set up, let us know if the red X shows up again.
We'll be awaiting your response.
Aminah, AT&T Community Specialist
0
0
gr8sho
ACE - Professor
•
1.5K Messages
3 years ago
@asb32952
Yes. The relevance when the gear appears is the box has a built in bootstrap to fetch code from the backend att servers. If the box fails to communicate, it will give up and put up the red X.
0
0