Contributor
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2 Messages
Red X and clicking noise from receiver box
So we recently moved and have had our cable set up for over 2 weeks now. It was working great until the past couple of days. I noticed a clicking noise from the receiver, freezing of my DVR shows, and most recently, the red X appearing on my screen. I have been able to successfully reset it every time, until the red x appeared today. I followed the steps online, but nothing seems to be working.
gr8sho
ACE - Professor
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1.5K Messages
5 years ago
The DVR uses a spinning harddrive to store recordings and boot up the control program it runs. Sounds like the drive has failed.
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mandya09
Contributor
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2 Messages
5 years ago
I’m assuming the whole box will need to be replaced then?
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gr8sho
ACE - Professor
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1.5K Messages
5 years ago
First off, you’ll need to talk to customer support as only they can dispatch a new unit. Second, the DVR should be considered a delicate item meaning it will be prone to drop or shock damage just like a computer. Third, if the disk is damaged, replacing the box is the only option. And yes, all the recordings will be lost as well.
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