After a 50 min hold to tech support it was discovered that Florida was having issues with TV and Internet.
This mimicked a DVR crash. After the 3rd DVR recovery attempt Red X 13 came up.
Out of five boxes one was online and 4 others were off line.
So, if you get service is not available on multiple boxes but you have one that also works, it’s more then likely a service issue and not a hardware issue
_xyzzy_
Expert
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3.6K Messages
6 years ago
X 4? Is this a replacement dvr? I think you need to call tech support (800-288-2020) for this one - maybe check it's still provisioned.
What did you do for that "recovery attempt"?
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NoVerse1
Tutor
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7 Messages
6 years ago
This issue has been resolved.
Nothing actually wrong with the DVR.
After a 50 min hold to tech support it was discovered that Florida was having issues with TV and Internet.
This mimicked a DVR crash. After the 3rd DVR recovery attempt Red X 13 came up.
Out of five boxes one was online and 4 others were off line.
So, if you get service is not available on multiple boxes but you have one that also works, it’s more then likely a service issue and not a hardware issue
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