Cannot connect to service group database. Not a box issue.
This may be a problem with the dvr (in which case try the troubleshooting steps listed here). But this error is more likely out of your control and a problem with the "back end", i.e., the computer system the dvr "talks" to. You could wait a while (say every hour) reboot both the gateway and the dvr to see if it the problem eventually clears itself. And/or call tech support (800-288-2020).
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_xyzzy_
Expert
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3.6K Messages
7 years ago
This may be a problem with the dvr (in which case try the troubleshooting steps listed here). But this error is more likely out of your control and a problem with the "back end", i.e., the computer system the dvr "talks" to. You could wait a while (say every hour) reboot both the gateway and the dvr to see if it the problem eventually clears itself. And/or call tech support (800-288-2020).
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