New Member
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13 Messages
Refund for unused services
My family recently (45 days) switched to ATT for our TV service. It was not a good fit for our family. ATT has a several bugs to work out before they try to bring their television products to the consumer. This was a poor reflection on ATT good name. This has the potential to give ATT a black eye in the minds of the consumer. VERY BAD!! Now ATT wants us to pay for 3/4 of a month of service we are not using. DO NOT USE ATT FOR TV !!!
skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
What TV service? UverseTV, DirecTV o r Direct Stream.?
Regardless, AT&T does not pro-rate a bill and hasn't since 2019.
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Pleasehelp2
New Member
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13 Messages
3 years ago
Direct TV.
I understand they do not pro-rate. But in cases where the customer has not received the services in good standing and the services were not working properly there should be something they can do. I am being reasonable and understand that I have to pay for the boxes that I was on a payment plan. (Becasue I elected to buy them and not lease them)
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Here to help with your DirecTV inquiry, @131513Ck!
It looks you routed to the wrong team. Allow us a moment as we get you over to the correct team who can assist with your request!
CalebP, AT&T Community Specialist
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
This is the UVERSE TV forum. DIRECTV forum here.
Closed.
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