Remote operation of DVR

Sorry, the problem is it cannot communicate with the DVR.

The solution is - who knows? (the shadow knows)

Your trying to connect to your home network. You should be able to do thatbased on your login. Maybe it will just reappear.

I was afraid of that.  All too often, this is what one ends up with on these sorts of forums:  No answer.  It must be a poltergeist.

Please do not blame the forums. The members can only guess based on expeience. The problem is the content providers and the service delivery companies have intoduced a technology without any way to troubleshoot it.

If you have a problem on a POTS phone & report it a test person can look at the line and decide how to fix it. THis has even become automated.

To have the equivalent for the internet - When you call in they would ask you to connect. They  could either see your request or not - If not you would have to find the problem on your end.

If it comes in they should be able to step it through the process & find where it fails.

Instead, of having a technical solution, they point the finger at each other. as failing.

The first attempt for this case (equivalent of reboot for equipment) seems to be a password reset.

Usually the problem is corrected if you logout and login back again.  That has always worked for me.