Replacement Receiver

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@JohninFL wrote:

I am having an issue with a receiver that keeps giving me a black screen and sometimes a gray screen. After resetting the receiver I am seeing a blue screen telling me that HDMI is not compatible. All the other TVs are working fine. I called tech support to report a faulty receiver. I spoke to Mirada at the global center and what a waste of time. All she wanted to do was send a tech to the house to run some test and check the line to the house. I asked her why she could not test the line and she said that is not her job. If this is not her job what is she there for and what is ATT paying her for.

I asked to be switched to a rep in the US and she wanted to know why. She told me that she was trying to find and resolve my problem. This is after telling me that it was not her job. After insisting to speak to a US rep I was finally transferred after 22 minutes on hold. (Call time is now 57 minutes.)

Finally spoke to a rep in the US and she told me that she could not find anything wrong and wants to send a tech to the house for a fee $149.00. I told her to forget it and that I would call the executive office in Dallas. Well now she cannot do enough to help me. My new receiver is being sent overnight and that I should not hesitate to call if I need anything at all. (Call time is now 1 hour and 28 minutes.)

This all could have been avoided if ATT had trained techs instead of script readers.

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Maybe not defective, probably would work fine on component cables and have an identical PQ as HDMI.

Some TVs do not work well w/HDMI from Uverse units.  Some you have to try all the HDMI inputs, one user had to go thru his 4 and the 4th one worked great on Uverse. 😉

Chris
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The receiver is 41/2 years old and has been on this TV since day one. The issue started about three weeks ago but has gotten worse the last week. I tried the receiver on a different TV and had the same problem.

It still may be the HDMI interface that is problematic. Can you steal any RCA ended cables from around the house? As a test you just need the three video. You could probably get a picture with one cable, but you would have to try allt three to find which of the three carries the content.

If you have a cable to make all five connections you can watch until you get the new receiver.

 I agree, scrippted.   I spent 3 hours on a call saturday and my whole day on sunday waiting for a field tech.  Do you have the Dallas Corp #....

Hi aviewer,

I had a similar problem with my DVR 3 years age. I tried the component cables and while the picture was acceptable it was not as sharp as the HDMI. The problem receiver is on the bedroom TV so I switched out the receiver from the guest bedroom. Thanks

Its like buying a car and the A/C doesn't work and you take it back to the dealer and he sez just rolled the windows down you'll be ok.

Really mibrnsurg??? Your paying for a service that ATT can't provide or fix and you tell him to use component cables?? Might as well go back to the old picture tube TV and say screw it.

HDMI is a universal standard, it"s the box thats the issue, just look at all the post with the same issues. Are you going to tell me that they all have the same brand TV? Or better yet how about the remote issue? That still isn't fixed or the HDMI.

{keep it courteous}

of course, you are correct, everything should work. But, there are a couple of twists here.

First, if there is a problem with something & there is a different way to make it work, doesn't it make sense to use that other way while waiting for the other one to be fixed? Beats not having service while waiting. It is necessary to wait because it takes time for fixes, especially when multiple parties are involved. When you have software to be fixed, don't you always ask for the workaround?

The HDMI interface is software. And, it is a standard that two different sides interpret. It is interesting how each side, in such cases, interprets things to fit their monetary needs. Also, both sides are burdened with the need to prevent copying at any cost. If there is a choice between opening the door a crack & being sure nothing gets through a crack, the common customer is not considered.

It is amazing that the HDMI interface works as well as it does. And, there is no shame in using a component interface.

My neighbor who works for ATT told me that ATT received faulty receivers from the manufacturer. Rather than returning them ATT decided to use them anyway. This is probably why there are so many complaints about equipment and service outages.

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@JohninFL wrote:

My neighbor who works for ATT told me that ATT received faulty receivers from the manufacturer. Rather than returning them ATT decided to use them anyway. This is probably why there are so many complaints about equipment and service outages.

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Your neighbor who works for AT&T knows all this?  Why don't you ask him to replace your box for you with one he knows doesn't have the problem?

Yes, my neighbor knows this. He is a member of senior management in Florida for ATT. I also have a private number to senior management in Dallas which I only use when I feel it is necessary. Thanks for your sarcasm...it made my day!

A Senior Manager for AT&T in Florida knows about vendor shipment quality in a different division?  Please color me still skeptical.

Why do find this hard to believe? He was instrumental in getting uverse service in Central Florida. So I think that he knows what he is talking about. Also, one of the tech that came to the house a couple of years age told me the same thing.

Oh by the way...my neighbor is one of the state managers for ATT.

Hi Skeeter,

I like reading the "silly old message board" for info and updates. I come here before calling tech support.

My neighbor told several of us  that have uverse issues to call him and he will take care of them. Even though I have an "ace up my sleeve" I don't want to wear out my welcome. So I try to take care of issues and only use him as a last resort.

LOL Skeeter..your sarcasm made MY day...:)