Contributor
•
1 Message
Retention number for UVerse/Internet
What is the number to call for retaining a customer who has UVerse and Internet? I was given a number that only has voicemail. I spoke with a customer service representative about options after my year is up, but I am not at all satisfied. Please let me know. Thank you.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
•
865 Messages
8 years ago
Hi all,
We see this thread is getting a lot of attention and want give you some options to check on promotional offers for U-verse TV and internet.
You can also send us a message at ATTCares, Include your name, account #, contact #, and a brief description of the issue. This will help us resolve your concern as quickly as possible.
ChrisZ, AT&T Community Specialist
1 Attachment
Sale.png
0
mibrnsurg
Expert
•
4.3K Messages
10 years ago
Call 1-800-288-2020, tell CS you want to CANCEL, be polite and see if they will help. Reports have come back recently they no longer discount current services, but want to upsell you then discount that.
Although there has been a report they did discount a user w/u450 and power Internet. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
unhappy98798
Tutor
•
3 Messages
8 years ago
Everyone has the same problems. It is worth it to switch to a new carrier. It is less hassle to switch then to fight with customer "retention" every time the promotions expire. Other companies have rates which will stay the same for as long as you have the plan.
0
gth970r
Contributor
•
1 Message
6 years ago
Too bad you can't do that anymore because you removed the ability to message ATTCares
ATTDoesn'tCare.
0
0