2 Messages
return of equipment
Has anyone returned equipment for Uverse and been told they have no record of ever receiving it or you requesting the equipment return supplies? this is the 2nd time for me.
2 Messages
Has anyone returned equipment for Uverse and been told they have no record of ever receiving it or you requesting the equipment return supplies? this is the 2nd time for me.
skeeterintexas
ACE - Expert
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28.3K Messages
11 months ago
You would have received a receipt from UPS/FedEx. Did you keep the receipt?
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hi @jamiepw,
Thank you for reaching out to us.
We understand your situation, and we'd be happy to help!
To take a closer look into your equipment return process, we'd need to move this conversation to a Direct Message.
To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.
We look forward to your response and the opportunity to help you!
Thank you,
David
AT&T Community Forum Specialist
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