Hi @jlday750, thank you for reaching out to us, we'd be glad to provide clarity on information regarding return of U-verse equipment.
We understand that returning your equipment is a time sensitive issue, being that if you have yet to return equipment before 21 days after services are disconnected you will be charged a fee.
To ensure that does not happen return the following equipment to your local UPS Store, and they will walk you through the process.
Residential Gateway (Router/Modem)
TV Receivers
Remote Controls
Power Cords
You will also need your account number. Let us know if this helps.
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
Hi @jlday750, thank you for reaching out to us, we'd be glad to provide clarity on information regarding return of U-verse equipment.
We understand that returning your equipment is a time sensitive issue, being that if you have yet to return equipment before 21 days after services are disconnected you will be charged a fee.
To ensure that does not happen return the following equipment to your local UPS Store, and they will walk you through the process.
You will also need your account number. Let us know if this helps.
Thank you for contacting AT&T Community Forum!
Harry, AT&T Community Forum Specialist.
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