After 1 phone call, 3 chats an an email we got a new DVR. Now my set in my room says "Account Unavailable This set top box does not match the account settings. Help!
Is there any other way? I was on the phone last week with someone from that number and they barely understood anything. It was such a frustrating call.
Jeffster
ACE - Professor
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411 Messages
10 years ago
You need to call the 800 288-2020 and ask for Tech support.
This might happen when you attach the DVR before what the time on the paper work said to.
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AnnalisaR
Contributor
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2 Messages
10 years ago
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Jeffster
ACE - Professor
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411 Messages
10 years ago
Look at this post from ATT Uverse Care about your issue
https://forums.att.com/t5/Using-your-U-verse-TV/Fixing-Gear-or-Cog-Red-X-Client-Init-Unprovisioned-Errors-on/m-p/4089902#M3429
At the bottom of the post is a way to contact ATT Uverse Care if this dosen't fix the problem.
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