Tutor
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6 Messages
Secondary receivers don’t work
After relocating my main receiver and gateway to another part of the room(about 10’). My main receiver and tv work fine. My remote tv and receiver s keep asking to restart to no avail. Should I restart gateway? Entire system is hard wired.
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Are you saying you didn't reboot the one of the "main TV"?
Do this in this specific order:
Unplug EVERY box, including the DVR
Unplug the GATEWAY
Wait 20 secs.
Plug in gateway
Wait for all lights to come on
Go to DVR
Plug it in next.
Wait for it to become functional
Plug in each receiver...one at a time
See if those come on since you did a Whole House Reboot
If that doesn't work, call CS 1-800-288-2020
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gr8sho
ACE - Professor
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1.5K Messages
5 years ago
If you relocated the gateway, wasn't it power cycled already? Have you power cycles all boxes?
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Bob1535
Tutor
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6 Messages
5 years ago
By power cycled I assume you mean unplug/plug in each remote receiver. Yes I have and no luck. Just get the message: “Uverse is not available at this time. Please try again later. “
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Bob1535
Tutor
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6 Messages
5 years ago
If by “power cycled” you mean unplug/plug in, yes and to no avail. After the receiver restarts I just get this message: “Uverse is not available at this time. Please try again later. “
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skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Did you power cycle the GATEWAY first and then the receivers?
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Bob1535
Tutor
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6 Messages
5 years ago
Yes. Gateway first then each remote receiver except the one that is working with the main TV.
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gr8sho
ACE - Professor
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1.5K Messages
5 years ago
Well, there is no reason for this not to work unless the Ethernet cable isn't plugged in.
If @skeeterintexas suggestion doesn't work, the next recommendation att will make is to factory reset the gateway by pressing the red button in back for 10 seconds.
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Bob1535
Tutor
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6 Messages
5 years ago
P
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Bob1535
Tutor
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6 Messages
5 years ago
Thanks that worked! I appreciate all the timely responses from everyone!
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